§ 12.108. CONSUMER INFORMATION AND COMPLAINTS. (a) The banking commissioner shall: (1) prepare information of consumer interest describing: (A) the regulatory functions of the department; and (B) the department's procedures by which consumer complaints are filed with and resolved by the department; and (2) make the information available to the public and appropriate state agencies. (b) The department shall maintain a file on each written complaint filed with the department. The file must include: (1) the name of the person who filed the complaint; (2) the date the complaint is received by the department; (3) the subject matter of the complaint; (4) the name of each person contacted in relation to the complaint; (5) a summary of the results of the review or investigation of the complaint; and (6) an explanation of the reason the file was closed. (c) The department shall provide to the person filing the complaint and to each person who is a subject of the complaint a written summary of the department's policies and procedures relating to complaint investigation and resolution . Acts 1997, 75th Leg., ch. 1008, § 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 699, § 2, eff. Sept. 1, 2001.

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Last modified: August 10, 2007