§ 13.011. CONSUMER INFORMATION AND COMPLAINTS. (a) The savings and loan commissioner shall prepare information of consumer interest describing: (1) the regulatory functions of the Savings and Loan Department; and (2) the procedures by which consumer complaints are filed with and resolved by the Savings and Loan Department. (b) The information under Subsection (a) must be made available to the public and appropriate state agencies. (c) The Savings and Loan Department shall maintain a file on each written complaint filed with the Savings and Loan Department. The file must include: (1) the name of the person who filed the complaint; (2) the date the complaint is received by the Savings and Loan Department; (3) the subject matter of the complaint; (4) the name of each person contacted in relation to the complaint; (5) a summary of the results of the review or investigation of the complaint; and (6) an explanation of the reason the file was closed, if the agency closed the file without taking action other than to investigate the complaint. (d) The Savings and Loan Department shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the Savings and Loan Department's policies and procedures relating to complaint investigation and resolution. (e) The Savings and Loan Department, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation. Acts 1997, 75th Leg., ch. 1008, § 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 337, § 2, eff. Sept. 1, 2001.

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Last modified: August 10, 2007