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Texas Government Code - Section 411.0195. Public Complaints

Legal Research Home > Texas Lawyer > Government Code > Texas Government Code - Section 411.0195. Public Complaints

§ 411.0195. PUBLIC COMPLAINTS.  (a) The department shall 
prepare information of public interest describing the functions of 
the department and the department's procedures by which complaints 
are filed with and resolved by the department.  The department shall 
make the information available to the public and appropriate state 
agencies.
	(b)  The director by rule shall establish methods by which 
consumers and service recipients are notified of the name, mailing 
address, and telephone number of the department for the purpose of 
directing complaints to the department.
	(c)  The department shall maintain a file on each written 
complaint filed with the department.  The file must include:
		(1)  the name of the person who filed the complaint;                          
		(2)  the date the complaint is received by the 
department;                  
		(3)  the subject matter of the complaint;                                     
		(4)  the name of each person contacted in relation to 
the complaint;        
		(5)  a summary of the results of the review or 
investigation of the complaint;  and
		(6)  an explanation of the reason the file was closed, 
if the agency closed the file without taking action other than to 
investigate the complaint.
	(d)  The department shall provide to the person filing the 
complaint and to each person who is a subject of the complaint a 
copy of the department's policies and procedures relating to 
complaint investigation and resolution.
	(e)  The department, at least quarterly until final 
disposition of the complaint, shall notify the person filing the 
complaint and each person who is a subject of the complaint of the 
status of the investigation unless the notice would jeopardize an 
undercover investigation.

Added by Acts 1993, 73rd Leg., ch. 790, § 10, eff. Sept. 1, 1993.  
Amended by Acts 1999, 76th Leg., ch. 1189, § 8, eff. Sept. 1, 
1999.

Last modified: August 11, 2007