Texas Human Resources Code - Section 117.072. Information Regarding Complaints
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Texas Laws > Human Resources Code > Texas Human Resources Code - Section 117.072. Information Regarding Complaints
Section: 117.052 117.053 117.054 117.055 117.056 117.057 117.071 117.072 117.073 117.074 121.001 121.0014 121.0015 121.002 121.003
§ 117.072. INFORMATION REGARDING COMPLAINTS.
Text of section effective on date the commissioner of assistive and
rehabilitative services is appointed. See Historical and Statutory
(a) The department shall maintain a file on each written
complaint filed with the department. The file must include:
(1) the name of the person who filed the complaint;
(2) the date the complaint is received by the
(3) the subject matter of the complaint;
(4) the name of each person contacted in relation to
(5) a summary of the results of the review or
investigation of the complaint; and
(6) an explanation of the reason the file was closed,
if the department closed the file without taking action other than
to investigate the complaint.
(b) The department shall provide to the person filing the
complaint and to each person who is a subject of the complaint a
copy of the executive commissioner's and the department's policies
and procedures relating to complaint investigation and resolution.
(c) The department, at least quarterly until final
disposition of the complaint, shall notify the person filing the
complaint and each person who is a subject of the complaint of the
status of the investigation unless the notice would jeopardize an
Added by Acts 2003, 78th Leg., ch. 198, § 1.13.
Last modified: August 11, 2007