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Texas Human Resources Code - Section 117.072. Information Regarding Complaints

Legal Research Home > Texas Laws > Human Resources Code > Texas Human Resources Code - Section 117.072. Information Regarding Complaints

§ 117.072. INFORMATION REGARDING COMPLAINTS.                                

Text of section effective on date the commissioner of assistive and 
rehabilitative services is appointed.  See Historical and Statutory 
Notes, post.
	(a)  The department shall maintain a file on each written 
complaint filed with the department.  The file must include:
		(1)  the name of the person who filed the complaint;                          
		(2)  the date the complaint is received by the 
department;                  
		(3)  the subject matter of the complaint;                                     
		(4)  the name of each person contacted in relation to 
the complaint;        
		(5)  a summary of the results of the review or 
investigation of the complaint;  and
		(6)  an explanation of the reason the file was closed, 
if the department closed the file without taking action other than 
to investigate the complaint.
	(b)  The department shall provide to the person filing the 
complaint and to each person who is a subject of the complaint a 
copy of the executive commissioner's and the department's policies 
and procedures relating to complaint investigation and resolution.
	(c)  The department, at least quarterly until final 
disposition of the complaint, shall notify the person filing the 
complaint and each person who is a subject of the complaint of the 
status of the investigation unless the notice would jeopardize an 
undercover investigation.

Added by Acts 2003, 78th Leg., ch. 198, § 1.13.                            

Last modified: August 11, 2007