Texas Labor Code - Section 402.023. Complaint Information
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§ 402.023. COMPLAINT INFORMATION. (a) The commissioner
shall:
(1) adopt rules regarding the filing of a complaint
under this subtitle against an individual or entity subject to
regulation under this subtitle; and
(2) ensure that information regarding the complaint
process is available on the division's Internet website.
(b) The rules adopted under this section must, at a minimum:
(1) ensure that the division clearly defines in rule
the method for filing a complaint; and
(2) define what constitutes a frivolous complaint
under this subtitle.
(c) The division shall develop and post on the division's
Internet website:
(1) a simple standardized form for filing complaints
under this subtitle; and
(2) information regarding the complaint filing
process.
(d) The division shall keep an information file about each
written complaint filed with the division under this subtitle that
is unrelated to a specific workers' compensation claim, including a
complaint regarding the administration of the workers'
compensation system. The information must include:
(1) the date the complaint is received;
(2) the name of the complainant;
(3) the subject matter of the complaint;
(4) a record of all persons contacted in relation to
the complaint;
(5) a summary of the results of the review or
investigation of the complaint; and
(6) for complaints for which the division took no
action, an explanation of the reason the complaint was closed
without action.
(e) For each written complaint that is unrelated to a
specific workers' compensation claim that the division has
authority to resolve, the division shall provide to the person
filing the complaint and the person about whom the complaint is made
information about the division's policies and procedures under this
subtitle relating to complaint investigation and resolution. The
division, at least quarterly and until final disposition of the
complaint, shall notify those persons about the status of the
complaint unless the notice would jeopardize an undercover
investigation.
Acts 1993, 73rd Leg., ch. 269, § 1, eff. Sept. 1, 1993. Amended
by Acts 1995, 74th Leg., ch. 980, § 1.08, eff. Sept. 1, 1995;
Acts 2005, 79th Leg., ch. 265, § 2.003, eff. Sept. 1, 2005.
Section: 402.00126 402.00127 402.00128 402.002 402.021 402.0215 402.022 402.023 402.0235 402.024 402.041 402.042 402.043 402.044 402.061
Last modified: August 10, 2007
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