Texas Occupations Code - Section 101.305. Powers And Duties Of Office
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Texas Lawyer > Occupations Code > Texas Occupations Code - Section 101.305. Powers And Duties Of Office
§ 101.305. POWERS AND DUTIES OF OFFICE. (a) The office
shall:
(1) establish, in consultation with and on the
approval of the council, protocols for interaction with licensing
agencies;
(2) serve as the ombudsman for consumer complaints at
the licensing agencies on the request of an individual consumer;
(3) assist consumers in obtaining information about
the status of complaints; and
(4) review the Internet websites of licensing agencies
and make recommendations to the agencies on making public
information, including information relating to disciplinary
actions, understandable to and easily accessible by the public.
(b) The office may:
(1) appear at or present information or testimony to a
licensing agency on behalf of consumers as a class; and
(2) appeal the decisions of licensing agencies to the
governing body of the appropriate licensing agency on behalf of
consumers as a class but not for individual complainants.
(c) The office may not appeal an individual complainant's
case before any agency.
(d) The office is entitled to access to:
(1) complaints received by a licensing agency, unless
the access would jeopardize an ongoing investigation; and
(2) the public records of a licensing agency and the
records of a licensing agency that are filed with the State Office
of Administrative Hearings.
(e) The confidentiality requirements that apply to the
records of a licensing agency and the sanctions for disclosure of
confidential information apply to the office and to information
obtained by the office under Subsection (d).
Added by Acts 2003, 78th Leg., ch. 305, § 1, eff. Sept. 1, 2003.
Section: 101.251 101.252 101.253 101.301 101.302 101.303 101.304 101.305 101.306 101.307 102.001 102.002 102.003 102.004 102.005
Last modified: August 10, 2007
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