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Texas Occupations Code - Section 110.254. Record Of Complaints

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§ 110.254. RECORD OF COMPLAINTS.  (a) The council shall 
keep an information file about each written complaint filed with 
the council that the council has authority to resolve.  The 
information file must include:
		(1)  the name of the person who filed the complaint;                          
		(2)  the date the complaint is received;                                      
		(3)  the subject matter of the complaint;                                     
		(4)  the name of each person contacted in relation to 
the complaint;        
		(5)  a summary of the results of the review or 
investigation of the complaint;  and
		(6)  for a complaint for which the council took no 
action, an explanation of the reason the complaint was closed 
without action.
	(b)  The council shall provide to a person filing a complaint 
and to each person who is the subject of the complaint a copy of the 
council's policies and procedures relating to complaint 
investigation and resolution.
	(c)  The council, at least quarterly and until final 
disposition of a complaint, shall notify the person filing the 
complaint and each person who is the subject of the complaint of the 
status of the complaint unless the notice would jeopardize an 
undercover investigation.

Added by Acts 2003, 78th Leg., ch. 1276, § 14.005(a), eff. Sept. 
1, 2003.

Last modified: August 10, 2007