Texas Utilities Code - Section 17.001. Customer Protection Policy
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§ 17.001. CUSTOMER PROTECTION POLICY. (a) The
legislature finds that new developments in telecommunications
services and the production and delivery of electricity, as well as
changes in market structure, marketing techniques, and technology,
make it essential that customers have safeguards against
fraudulent, unfair, misleading, deceptive, or anticompetitive
business practices and against businesses that do not have the
technical and financial resources to provide adequate service.
(b) The purpose of this chapter is to establish retail
customer protection standards and confer on the commission
authority to adopt and enforce rules to protect retail customers
from fraudulent, unfair, misleading, deceptive, or anticompetitive
practices.
(c) Nothing in this section shall be construed to abridge
customer rights set forth in commission rules in effect at the time
of the enactment of this chapter.
(d) This chapter does not limit the constitutional,
statutory, and common law authority of the office of the attorney
general.
(e) Nothing in this chapter authorizes a customer to receive
retail electric service from a person other than a certificated
retail electric utility.
Added by Acts 1999, 76th Leg., ch. 1579, § 3, eff. Aug. 30, 1999.
Section: 16.003 16.004 16.021 16.041 16.042 16.043 16.044 17.001 17.002 17.003 17.004 17.005 17.006 17.007 17.008
Last modified: August 10, 2007
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