Texas Utilities Code - Section 17.003. Customer Awareness
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§ 17.003. CUSTOMER AWARENESS. (a) The commission shall
promote public awareness of changes in the electric and
telecommunications markets, provide customers with information
necessary to make informed choices about available options, and
ensure that customers have an adequate understanding of their
rights.
(b) The commission shall compile a report on customer
service at least once each year showing the comparative customer
information from reports given to the commission it deems
necessary.
(c) The commission shall adopt and enforce rules to require
a certificated telecommunications utility, a retail electric
provider, or an electric utility to give clear, uniform, and
understandable information to customers about rates, terms,
services, customer rights, and other necessary information as
determined by the commission.
(d) Customer awareness efforts by the commission shall be
conducted in English and Spanish and any other language as
necessary.
Added by Acts 1999, 76th Leg., ch. 1579, § 3, eff. Aug. 30, 1999.
Section: 16.021 16.041 16.042 16.043 16.044 17.001 17.002 17.003 17.004 17.005 17.006 17.007 17.008 17.009 17.051
Last modified: August 10, 2007
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