Texas Utilities Code - Section 55.088. Access To Live Operator Required
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§ 55.088. ACCESS TO LIVE OPERATOR REQUIRED. (a) A
dominant or nondominant telecommunications utility that provides
operator service shall ensure that a caller has access to a live
operator at the beginning of a live or mechanized operator-assisted
call through a method designed to be easily and clearly
understandable and accessible to the caller.
(b) A telecommunications utility described by Subsection
(a) shall submit to the commission for review the method by which
the utility will provide access to a live operator.
(c) This section applies regardless of the method by which
the telecommunications utility provides operator service.
(d) This section does not apply to a telephone located in a
prison or jail facility.
Acts 1997, 75th Leg., ch. 166, § 1, eff. Sept. 1, 1997.
Section: 55.081 55.082 55.083 55.084 55.085 55.086 55.087 55.088 55.089 55.101 55.102 55.103 55.104 55.105 55.106
Last modified: August 10, 2007
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