Texas Utilities Code - Section 64.102. Rules Relating To Choice
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Texas Laws > Utilities Code > Texas Utilities Code - Section 64.102. Rules Relating To Choice
§ 64.102. RULES RELATING TO CHOICE. The commission shall
adopt and enforce rules that:
(1) ensure that customers are protected from deceptive
practices employed in obtaining authorizations of service and in
the verification of change orders, including negative option
marketing, sweepstakes, and contests that cause customers to
unknowingly change their telecommunications service provider;
(2) provide for clear, easily understandable
identification, in each bill sent to a customer, of all
telecommunications service providers submitting charges on the
bill;
(3) ensure that every service provider submitting
charges on the bill is clearly and easily identified on the bill
along with its services, products, and charges;
(4) provide that unauthorized changes in service be
remedied at no cost to the customer within a period established by
the commission;
(5) require refunds or credits to the customer in the
event of an unauthorized change; and
(6) provide for penalties for violations of commission
rules adopted under this section, including fines and revocation of
certificates or registrations, by this action denying the
certificated telecommunications utility the right to provide
service in this state, except that the commission may not revoke a
certificate of convenience and necessity of a telecommunications
utility except as provided by Section 54.008.
Added by Acts 1999, 76th Leg., ch. 1212, § 55, eff. Sept. 1,
1999.
Section: 64.002 64.003 64.004 64.051 64.052 64.053 64.101 64.102 64.151 64.152 64.153 64.154 64.155 64.156 64.157
Last modified: August 11, 2007
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