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State Law
Federal Law
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Texas Utilities Code - Chapter 17 Customer ProtectionLegal Research Home > Texas Lawyer > Utilities Code > Texas Utilities Code - Chapter 17 Customer Protection (a) The legislature finds that new developments in telecommunications services and the production and delivery of electricity, as well as changes in market structure, marketing ... In this chapter: (1) "Billing agent" means any entity that submits charges to the billing utility on behalf of itself or any provider of a ... (a) The commission shall promote public awareness of changes in the electric and telecommunications markets, provide customers with information necessary to make informed choices about ... (a) All buyers of telecommunications and retail electric services are entitled to: (1) protection from fraudulent, unfair, misleading, deceptive, or anticompetitive practices, including protection from ... A municipally owned utility may not be deemed to be a "service provider" or "billing agent" for purposes of Sections 17.156(b) and (e). The governing ... An electric cooperative shall not be deemed to be a "service provider" or "billing agent" for purposes of Sections 17.156(b) and (e). The electric cooperative ... The commission by rule shall provide for an integrated eligibility process for customer service discounts, including discounts under Sections 39.903 and 55.015. Added by Acts ... (a) In this section and in Section 17.009: (1) "Credit history": (A) means information regarding an individual's past history of: (i) financial responsibility; (ii) payment ... (a) A provider of basic local telecommunications services and nonbasic network services may not deny an applicant's request to become a residential customer on the ... (a) The commission shall adopt rules relating to certification, registration, and reporting requirements for a certificated telecommunications utility, a retail electric provider, or an electric ... The commission may adopt and enforce rules to: (1) require certification or registration with the commission as a condition of doing business in this state, ... The commission may require a telecommunications service provider, a retail electric provider, or an electric utility to submit reports to the commission concerning any matter ... It is the policy of this state that all customers be protected from the unauthorized switching of a telecommunications service provider, a retail electric provider, ... The commission shall adopt and enforce rules that: (1) ensure that customers are protected from deceptive practices employed in obtaining authorizations of service and in ... (a) A service provider, retail electric provider, or billing agent may submit charges for a new product or service to be billed on a customer's ... (a) If a customer's telephone or retail electric bill is charged for any product or service without proper customer consent or verification, the billing utility, ... (a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill. (b) The record ... (a) A billing utility shall provide notice of a customer's rights under this section in the manner prescribed by the commission. (b) Notice of a ... A billing utility shall provide a copy of records maintained under Sections 17.151(c), 17.152, and 17.154 to the commission staff on request. A service provider ... (a) If the commission finds that a billing utility violated this subchapter, the commission may implement penalties and other enforcement actions under Chapter 15. (b) ... (a) The commission may resolve disputes between a retail customer and a billing utility, service provider, telecommunications utility, retail electric provider, or electric utility. (b) ... Rules adopted by the commission under this subchapter shall be consistent with and not more burdensome than applicable federal laws and rules. Added by Acts ... Last modified: August 10, 2007 |