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Court OpinionsState LawsAlabama US Code1 USC - General Provisions US Constitution |
Texas Utilities Code - Chapter 64 Customer ProtectionLegal Research Home > Texas Laws > Utilities Code > Texas Utilities Code - Chapter 64 Customer Protection (a) The legislature finds that new developments in telecommunications services, as well as changes in market structure, marketing techniques, and technology, make it essential that ... In this chapter: (1) "Billing agent" means any entity that submits charges to the billing utility on behalf of itself or any provider of a ... (a) The commission shall promote public awareness of changes in telecommunications markets, provide customers with information necessary to make informed choices about available options, and ... (a) All buyers of telecommunications services are entitled to: (1) protection from fraudulent, unfair, misleading, deceptive, or anticompetitive practices, including protection from being billed for ... (a) The commission shall adopt rules relating to certification, registration, and reporting requirements for a certificated telecommunications utility, all telecommunications utilities that are not dominant ... The commission may adopt and enforce rules to: (1) require certification or registration with the commission as a condition of doing business in this state; ... The commission may require a telecommunications service provider to submit reports to the commission concerning any matter over which it has authority under this chapter. ... It is the policy of this state that all customers be protected from the unauthorized switching of a telecommunications service provider selected by the customer ... The commission shall adopt and enforce rules that: (1) ensure that customers are protected from deceptive practices employed in obtaining authorizations of service and in ... (a) A service provider or billing agent may submit charges for a new product or service to be billed on a customer's telephone bill on ... (a) If a customer's telephone bill is charged for any product or service without proper customer consent or verification, the billing utility, on its knowledge ... (a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill. (b) The record ... (a) A billing utility shall provide notice of a customer's rights under this section in the manner prescribed by the commission. (b) Notice of a ... A billing utility shall provide a copy of records maintained under Sections 64.151(c), 64.152, and 64.154 to the commission staff on request. A service provider ... (a) If the commission finds that a billing utility violated this subchapter, the commission may implement penalties and other enforcement actions under Chapter 15. (b) ... (a) The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility. (b) In exercising its authority under ... Rules adopted by the commission under this subchapter shall be consistent with and not more burdensome than applicable federal laws and rules. Added by Acts ... In this subchapter, "commercial mobile service provider" means a provider of commercial mobile service as defined by Section 332(d), Communications Act of 1934 (47 U.S.C. ... (a) A commercial mobile service provider doing business in this state may not publish in a directory or provide for publication in a directory the ... (a) The attorney general may investigate violations of this subchapter and file civil enforcement actions seeking injunctive relief, attorney's fees, and civil penalties in an ... Last modified: August 11, 2007 |
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