Appeal No. 95-2004
Application 07/597,370
NAMES© Scheduling System "Telemarketing Know-How from AT&T",
issued 1989 by AT&T. (AT&T Names)
The Rejections on Appeal
Claims 6 and 13-15 stand finally rejected under 35 U.S.C.
§ 103 as being unpatentable over Fields and AT&T Names.
The Invention
The invention is directed to a method for planning and
managing personnel in an environment in which there is a
constantly varying event load by the time of day and by the
day of week. The personnel includes a team of servers to
service the event load. Claim 13 is the only independent
claim and reads as follows:
13. A method using a central computer and a plurality of
workstation computers connected to the central computer,
for planning and managing personnel in an environment in
which there is a constantly varying event load by time of
day and by day of week, the personnel including a team of
servers responsible for servicing the event load, each of
the central and workstation computers including a
processor, comprising the steps of:
(a) organizing the team of servers responsible
for servicing the constantly varying event load
into a plurality of management units, each
management unit having at least one workstation
computer for managing one or more groups of
individual servers at the management unit and
for communicating with the central computer;
2
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