Appeal 2007-0717
Application 09/993,277
1 The Appellants invented a way of routing a communication to one of a
2 plurality of geographically distributed communication devices determined to be
3 proper for handling the communication, and more specifically of receiving a
4 message submitted by a user to a server, such as a web server, wherein the server
5 autonomously routes such a message to one of a plurality of geographically
6 distributed email servers determined to be appropriate for handling the message
7 based at least in part on a characteristic associated with such email server that
8 corresponds to a characteristic of the user, such as the email server being located in
9 a geographical location in which the language of such geographic location is
10 common to that of the user (Specification 1-2). An understanding of the invention
11 can be derived from a reading of exemplary claim 1, which is reproduced below.
12 1. A method of routing email messages to an appropriate one of a
13 plurality of distributed email servers for handling by personnel
14 assigned to such appropriate one without requiring human
15 intervention for said routing, the method comprising:
16 receiving an email message at a first server;
17 executing software on said first server to autonomously determine
18 characteristic information of a user having submitted information
19 included in said email message;
20 executing software on said first server to autonomously select an
21 appropriate one of a plurality of distributed email servers for receipt
22 of said email message based at least in part on said determined
23 characteristic information of said user; and
24 executing software on said first server to autonomously route said
25 email message to the selected email server.
26
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