Division of Consumer Complaint Resolution: Establishment; duties.
1. A Division of Consumer Complaint Resolution is hereby established within the Commission.
2. Pursuant to regulations adopted by the Commission, the Division of Consumer Complaint Resolution shall:
(a) Receive and investigate complaints made against any public utility or alternative seller;
(b) Conduct appropriate investigations of the service practices of utility companies or alternative sellers; and
(c) Perform such other functions as are required by law or as the Commission deems appropriate.
Last modified: February 26, 2006