Duties of Division. The Division shall:
1. Establish a toll-free telephone service for receiving inquiries and complaints from consumers of health care in this state concerning health care plans;
2. Provide answers to inquiries of consumers of health care concerning health care plans, or refer the consumers to the appropriate agency, department or other entity that is responsible for addressing the specific type of inquiry;
3. Refer consumers of health care to the appropriate agency, department or other entity that is responsible for addressing the specific type of complaint of the consumer;
4. Provide counseling and assistance to consumers of health care concerning health care plans;
5. Educate consumers of health care concerning health care plans in this state; and
6. Take such actions as are necessary to ensure public awareness of the existence and purpose of the services provided by the Division pursuant to this section.
Last modified: February 27, 2006