Investigation of complaint by Investigations Office; notification of actions taken; resolution of complaint by Investigations Office; forwarding of complaint to appropriate agency for resolution.
1. The Investigations Office of the Board shall:
(a) Upon the receipt of a complaint against a licensee, initiate an investigation of the complaint.
(b) Within 10 days after receiving such a complaint, notify the licensee and, if known, the person making the complaint of the initiation of the investigation, and provide a copy of the complaint to the licensee.
(c) Upon the completion of its investigation of a complaint, provide the licensee and, if known, the person making the complaint with written notification of any action taken on the complaint and the reasons for taking that action.
2. The Investigations Office of the Board may attempt to resolve the complaint by:
(a) Meeting and conferring with the licensee and the person making the complaint; and
(b) Requesting the licensee to provide appropriate relief.
3. If the subject matter of the complaint is not within the jurisdiction of the Board, the Board or its designee may:
(a) Forward the complaint, together with any evidence or other information in the possession of the Board concerning the complaint, to any public or private agency which, in the opinion of the Board, would be effective in resolving the complaint; and
(b) Notify the person making the complaint of its action pursuant to paragraph (a) and of any other procedures which may be available to resolve the complaint.
Last modified: February 27, 2006