New York Public Service Law Section 71 - Complaints as to quality and price of gas and electricity; investigation by commission; forms of complaints.

 71. Complaints  as  to  quality  and  price  of gas and electricity;
  investigation by commission; forms of complaints. Upon the complaint  in
  writing  of  the  mayor  of  a city, the trustees of a village, the town
  board of a town or the chief executive officer or the  legislative  body
  of  a  county  in  which  a  person  or  corporation  is  authorized  to
  manufacture, convey, transport, sell or supply gas  or  electricity  for
  heat,  light or power, or upon the complaint in writing of not less than
  twenty-five customers or purchasers of such gas or electricity, or  upon
  the complaint in writing of the department of state, or upon a complaint
  of a gas corporation or electrical corporation supplying or transmitting
  said gas or electricity, as to the illuminating or heating power, purity
  or  pressure or the rates, charges or classifications of service of gas,
  the efficiency of the electric incandescent lamp supply, the voltage  of
  the  current  supplied for light, heat or power, or the rates charged or
  classification of service of electricity  sold  and  delivered  in  such
  municipality,  or as to the extent or duration of a disruption in gas or
  electricity service, the commission shall investigate as  to  the  cause
  for  such complaint. When such complaint is made, the commission may, by
  its agents, examiners and inspectors, inspect the works, system,  plant,
  devices,  appliances  and  methods used by such person or corporation in
  manufacturing, transmitting and supplying such gas or  electricity,  and
  may examine or cause to be examined the books and papers of such person,
  or  corporation  pertaining  to  the manufacture, sale, transmitting and
  supplying  of  such  gas  or  electricity.  The  form  and  contents  of
  complaints  made  as provided in this section shall be prescribed by the
  commission. Such complaints shall be signed by the officers, or  by  the
  customers,  purchasers or subscribers making them, who must add to their
  signatures their places of residence, by street and number, if any.  The
  commission  shall  publish  the form and instructions for completing the
  form on the commission's website.

Last modified: February 3, 2019