§ 56-247.1. Commission to require public utilities to follow certain procedures
The Commission shall require that public utilities adhere to the following procedures:
A. Every public utility shall provide its residential customers one full billing period to pay for one month's local or basic services, before initiating any proceeding against a residential customer for nonpayment of local service.
B. Pay the residential customer a fair rate of interest as determined by the Commission on money deposited and return the deposit with the interest after not more than one year of satisfactory credit has been established.
C. Every public utility shall establish customer complaint procedures which will insure prompt and effective handling of all customer inquiries, service requests and complaints. Such procedure shall be approved by the Commission before its implementation and it shall be distributed to its residential customers.
D. No electric or gas utility shall terminate a customer's service without ten days' notice by mail to the customer.
E. No public utility shall terminate the residential service of a customer for such customer's nonpayment of basic nonresidential services as defined by its terms and conditions on file with the Virginia State Corporation Commission.
(1976, c. 738; 1977, c. 59; 1980, c. 415.)
Sections: Previous 56-245.1 56-245.1:1 56-245.1:2 56-245.2 56-245.3 56-246 56-247 56-247.1 56-248 56-248.1 56-249 56-249.1 56-249.2 56-249.3 56-249.4 NextLast modified: April 3, 2009