I really don’t understand this. There are plenty of successful 2-star and 3-star restaurants. I’m not talking about Michelin 3-star, but the 3 (out of 5) stars from the local newspaper. The fact is, I never trust 5-star ratings. If someone isn’t griping about a particular business (on Yelp) or book (on Amazon), you have to wonder whether the reviews are written by insiders: friends and family members. I certainly do. That’s how much trust you should give to online reviews. I think businesses should be glad that they can receive feedback from their customers. You can acknowledge or ignore the feedback, but at least it’s there. If you don’t have a feedback loop, you can’t even understand why your business is stalling because while a lot of polite customers may not “gripe” to your face, they will certainly tell others –online or off — if their experience has been less than stellar.
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2 replies on “Not Every Restaurant Deserves 5 Stars”
Ratings should never be the gauge of whether a hotel is good or not. There are those 5 star hotels that fail in certain aspect of the business. There are also 2 or 3 star hotel which are superb in services.
Criticisms are good. They mirror what right or wrong you have done. They can be your guide in improving your services, food, etc.
I am looking for options if you will to ( attachment) to the opposition.
for a claim of exemption. For example, legal grounds as to why the claim should be denied. It is a money judgment on a default of a retail installment contract.