The opinion in support of the decision being entered today was not
written for publication and is not binding precedent of the Board.
Paper No. 42
UNITED STATES PATENT AND TRADEMARK OFFICE
_____________
BEFORE THE BOARD OF PATENT APPEALS
AND INTERFERENCES
_____________
Ex parte GRIGORY SHENKMAN
_____________
Appeal No. 2004-1179
Application No. 09/127,284
______________
ON BRIEF
_______________
Before HAIRSTON, GROSS, and NAPPI, Administrative Patent Judges.
HAIRSTON, Administrative Patent Judge.
DECISION ON APPEAL
This is an appeal of the rejections of claims 23 through 39.
The disclosed invention relates to a method and system for
automatically routing incoming interaction requests in a hosted
communication network.
Claim 23 is illustrative of the claimed invention, and it
reads as follows:
23. A method for automatically routing incoming
interaction requests in a hosted communication network,
comprising steps of:
(a) receiving a new interaction request from a
customer;
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