66 Pennsylvania Consolidated Statutes Chapter 14 - Responsible Utility Customer Protection
- Chapter Notes
- Section 1401 - Scope Of Chapter
This chapter relates to protecting responsible customers of public utilities.
- Section 1402 - Declaration Of Policy
The General Assembly finds and declares as follows: (1) Formal service rules were first adopted by the Pennsylvania Public Utility Commission in 1978 with...
- Section 1403 - Definitions
The following words and phrases when used in this chapter shall have the meanings given to them in this section unless the context clearly...
- Section 1404 - Cash Deposits And Household Information Requirements
(a) General rule.--In addition to the right to collect a deposit under any commission regulation or order, the commission shall not prohibit a public...
- Section 1405 - Payment Arrangements
(a) General rule.--The commission is authorized to investigate complaints regarding payment disputes between a public utility, applicants and customers. The commission is authorized to...
- Section 1406 - Termination Of Utility Service
(a) Authorized termination.--A public utility may notify a customer and terminate service provided to a customer after notice as provided in subsection (b) for...
- Section 1407 - Reconnection Of Service
(a) Fee.--A public utility may require a reconnection fee based upon the public utility's cost as approved by the commission prior to reconnection of...
- Section 1408 - Surcharges For Uncollectible Expenses Prohibited
The commission shall not grant or order for any public utility a cash receipts reconciliation clause or another automatic surcharge mechanism for uncollectible expenses....
- Section 1409 - Late Payment Charge Waiver
A public utility shall waive late payment charges on any customer accounts if the charges were improperly assessed. The commission may order a waiver...
- Section 1410 - Complaints Filed With Commission
The following apply: (1) The commission shall accept formal and informal complaints only from customers or applicants who affirm that they have first contacted...
- Section 1410.1 - Public Utility Duties
When a customer or applicant contacts a public utility to make a payment agreement as required by section 1410 (relating to complaints filed with...
- Section 1411 - Automatic Meter Readings
All readings by an automatic meter reader device shall be deemed actual readings for the purposes of this title. Upon a customer request, the...
- Section 1412 - Reporting Of Delinquent Customers
A city natural gas distribution operation shall report to the Pennsylvania Intergovernmental Cooperation Authority established pursuant to the act of June 5, 1991 (P.L.9,...
- Section 1413 - Reporting Of Recipients Of Public Assistance
The Department of Public Welfare shall annually provide a city natural gas distribution operation with the listing of recipients of public assistance in a...
- Section 1414 - Liens By City Natural Gas Distribution Operations
(a) General rule.--A city natural gas distribution operation furnishing gas service to a property is entitled to impose or assess a municipal claim against...
- Section 1415 - Reporting To General Assembly And Governor
No later than five years following the effective date of this chapter and every five years thereafter, the commission shall submit a report to...
- Section 1416 - Notice
Within 30 days of the effective date of this chapter, public utilities affected by this chapter shall provide notice to the customers explaining the...
- Section 1417 - Nonapplicability
This chapter shall not apply to victims under a protection from abuse order as provided by 23 Pa.C.S. Ch. 61 (relating to protection from...
- Section 1418 - Construction
Nothing in this chapter shall affect any rights or procedure under the act of November 26, 1978 (P.L.1255, No.299), known as the Utility Service...
- Section 1419 - Expiration
This chapter shall expire December 31, 2024. (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days) 2014 Amendment. Act 155 added section 1419.
Last modified: October 8, 2016