The department may, upon its own motion, and shall, upon the sworn complaint in writing of a customer of a collection agency, investigate the actions of a licensee claimed to have violated this chapter and, for that purpose, shall have free access to the offices and place of business and, if the complaint involves customer accounts, to all pertinent books, accounts, records, papers, files, safes, and vaults of the licensee or certificate holder. If the complaint involves the owing of money, or any other thing of value, by a licensee to the complainant, when the licensee raises the issue of an offset or counterclaim, the department may require the complainant to submit all records and data in the complainant's possession pertaining to the offset or counterclaim.
Section: Previous 08.24.190 08.24.200 08.24.210 08.24.220 08.24.230 08.24.240 08.24.250 08.24.260 08.24.270 08.24.280 08.24.290 08.24.300 08.24.310 08.24.320 08.24.330 NextLast modified: November 15, 2016