An insurer shall maintain a complete record of all the complaints received by the insurer since the date of the insurer's last market conduct examination under AS 21.06.120 or for four years, whichever occurs first. This record must indicate the total number of complaints, the classification of each complaint by line of insurance, the nature of each complaint, the disposition of each complaint, and the time it took to process each complaint. For purposes of this section, "complaint" means any written communication primarily expressing a grievance.
Section: Previous 21.36.155 21.36.160 21.36.162 21.36.164 21.36.165 21.36.167 21.36.168 21.36.169 21.36.170 21.36.180 21.36.185 21.36.190 21.36.195 21.36.200 NextLast modified: November 15, 2016