(a) A shop may not misrepresent, directly or by implication,
(1) the cost of repairs authorized by the customer;
(2) the terms or conditions of a warranty or service agreement;
(3) that repairs are necessary;
(4) that repairs have been made; or
(5) that the motor vehicle is in a dangerous condition, or that the customer's continued use of the motor vehicle will be hazardous to persons or harmful to the motor vehicle.
(b) A shop may not collect or attempt to collect for
(1) repairs not authorized either orally or in writing by the customer;
(2) repairs which the shop knew or reasonably ought to have known to be unnecessary; or
(3) repairs that have not been made.
(c) A shop that is also a warrantor or a party to a service agreement may not refuse to repair a motor vehicle in accordance with the terms and conditions of the warranty or service agreement.
(d) A shop may not fail to return a customer's motor vehicle because the customer has refused to pay for unauthorized repairs, or because the customer has refused to pay repair charges in excess of the price authorized under AS 45.45.130 - 45.45.140, if the customer pays the authorized price for the authorized repairs.
(e) A shop may not alter a customer's motor vehicle with intent to create a condition requiring repairs.
Section: Previous 45.45.130 45.45.140 45.45.150 45.45.160 45.45.170 45.45.180 45.45.190 45.45.200 45.45.210 45.45.220 45.45.240 NextLast modified: November 15, 2016