Appeal No. 1997-4348 Page 5
Application No. 08/088,708
ACD while appellants contend that there is no such suggestion
in Brennan. To buttress his position, the examiner cites page
106 of Newton’s Telecom Dictionary by Harry Newton, published
by Flatiron Publishing, Inc., 1994. This portion of the
dictionary describes ACD as performing four functions: 1.
Recognizing and answering an incoming call, 2. Looking in a
database for instructions on what to do with the call, 3. As
per the instructions, sending the call to a recording or voice
response unit and 4. Sending the call to an agent as soon as
that operator has completed his/her previous call and/or the
caller has heard the canned message. Newton then describes ACD
as performing a management function providing information and
that this information is of three sorts: 1. Arrival of incoming
calls; 2. Information on abandoned calls “And” 3. Information
on the origination of the call.
The examiner contends that since this “third type of
information (information on the origination of the call) is met
via the caller line identification as disclosed by Brennan”
[principal answer-page 9], Brennan does disclose ACD because
the definition of ACD in Newton is written “in alternative
form” [principal answer-page 9]. We disagree and point out, as
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