Appeal No. 2004-0044
Application No. 09/375,214
BACKGROUND
Appellants’ invention is directed to a method and an
apparatus for promoting taxpayer compliance by using data mining,
decision management and case management. An understanding of the
invention can be derived from a reading of exemplary independent
claim 13,which is reproduced as follows:
13. An apparatus comprising:
a computer-implemented data mining system which
mines taxpayer data by a computer to create taxpayer
profiles of taxpayers, and identifies taxpayer profiles of
the created taxpayer profiles for taxpayer compliance
issues, each taxpayer profile being a profile of a
respective taxpayer and including information relating to a
plurality of taxpayer events for the respective taxpayer;
a computer-implemented decision management system which
assigns the identified taxpayer profiles into groups by a
computer based on characteristics of the taxpayer profiles;
a computer-implemented case management system which, by
a computer, determines different treatments to be
implemented for different of the groups to improve taxpayer
compliance and, by a computer, implements the treatments for
the groups in accordance with the determination; and
a feedback mechanism feeding back a result of the
decision management system into the taxpayer data by a
feedback loop for mining by the data mining system, and
feeding back a result of the case management system into the
taxpayer data by a feedback loop for mining by the data
mining system, to increase effectiveness of the apparatus in
improving taxpayer compliance.
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