Appeal No. 2004-2127 Page 2 Application No. 09/441,693 his "calls."1 For example, the SLA may specify the bandwidth that must be available to the customer. A Virtual Private Network is defined when the SLA specifies the bandwidth to be made available in each of a set of "streams"2 identified with a customer. (Spec. at 1.) In a packet-oriented network, incoming calls compete for the same network resources, e.g., the same bandwidth. Calls of different service classes, whether belonging to the same customer or to different customers, also contend for the same resources. In such an environment, the appellants opine that "it is difficult to consistently provide each customer with the service quality it demands in each class of service, while also profitably operating the network." (Id.) Accordingly, the appellants' invention computes billing revenues where incremental revenues for a given stream depend on whether a network service provider is deemed "compliant" with an associated SLA. To be deemed compliant, the service 1A "call" is a communicative transaction or subdivision thereof commonly referred to as a call, connection, or flow. (Spec. at 1.) 2 A "stream" is a pair of nodes F constituting a source and destination of calls in association with a particular class of service s. Service classes may include voice, data, e-mail, file transfers, web browsing, and video. (Id.)Page: Previous 1 2 3 4 5 6 7 8 9 10 NextLast modified: November 3, 2007