Appeal No. 2006-2574
Application No. 10/331,706
Appellant argues that while Kishinsky admittedly
contemplates that different call agents have different skill
sets, “registration is not the process through which Kishinsky’s
call center distinguishes between these differences” (principal
brief-page 7). Rather, argues appellant, Kishinsky uses a Petri
Net which is pre-programmed and that it is this programming that
determines what skill sets are assigned to the agents.
We are unpersuaded of any error in the examiner’s reasoning
since no programming, per se, can determine an agent’s skill or
skill set. Either an agent has a particular skill or he/she does
not. Those particular skills or skill sets of individual agents
must be determined beforehand so that any programming scheme
knows how to make appropriate assignments. A program cannot
change the skills of an agent and it may only make assignments
based on already known skills of particular agents. Accordingly,
we think that the examiner is reasonable when the examiner
asserts that these skills must have been pre-registered with the
management system of Kishinsky.
Appellant argues that while skill sets must be defined,
“there is no inherent requirement that the skill sets are
registered, as that term is used in the specification, or as
someone skilled in the art would reasonably interpret the term…”
(principal brief-page 7).
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