California Business and Professions Code CHAPTER 9 - Certification of Third-Party Dispute Resolution Processes for New Motor Vehicles

• Section 472.
  Unless the context requires otherwise, the following definitions govern the construction of this chapter:(a) “New motor vehicle” means a new motor vehicle as defined in paragraph...
• Section 472.1.
  The department shall establish a program for certifying each third-party dispute resolution process used for the arbitration of disputes pursuant to subdivision (c) of Section...
• Section 472.2.
  (a) Each manufacturer may establish, or otherwise make available to buyers or lessees of new motor vehicles, a qualified third-party dispute resolution process for the resolution...
• Section 472.3.
  (a) The department, in accordance with the time intervals prescribed pursuant to subdivision (d) of Section 472.1, but at least once annually, shall review the operation...
• Section 472.4.
  In addition to any other requirements of this chapter, the department shall do all of the following:(a) Establish procedures to assist owners or lessees of new...
• Section 472.5.
  The New Motor Vehicle Board in the Department of Motor Vehicles shall, in accordance with the procedures prescribed in this section, administer the collection of...

Last modified: October 22, 2018