California Government Code ARTICLE 3.5 - Cable Television and Video Provider Customer Service and Information Act

• Section 53054.
  This act shall be known and may be cited as the Cable Television and Video Provider Customer Service and Information Act.(Added by Stats. 1992, Ch....
• Section 53054.1.
  The Legislature finds and declares all of the following:(a) In an unregulated environment, customers of cable and video providers should get their money’s worth for the...
• Section 53054.2.
  As used in this article:(a) “Cable television operator” means the person or entity providing cable television services through the cable television system.(b) “Cable television system” means a...
• Section 53055.
  Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited...
• Section 53055.1.
  (a) Each cable television operator or video provider shall annually distribute to employees, to each customer, and to the city, county, or city and county in...
• Section 53055.2.
  After the customer service standards established pursuant to Section 53055 have been in effect for one year, each cable television operator and video provider shall...
• Section 53055.3.
  No provision of this article shall be construed to preempt the prerogative of a city, county, or city and county to enforce customer protection standards...
• Section 53056.
  (a) The legislative body of the city, county, or city and county in which the cable television operator or video provider furnishes service to customers may,...

Last modified: October 22, 2018