California Public Utilities Code ARTICLE 12 - Consumer Protection

• Section 394.
  (a) As used in this section, “electric service provider” means an entity that offers electrical service to customers within the service territory of an electrical corporation,...
• Section 394.1.
  (a) The registration shall be deemed approved and a registration number issued no later than 45 days after the required information has been submitted, unless the...
• Section 394.2.
  (a) The commission shall accept, compile, and attempt to informally resolve consumer complaints regarding electric service providers. Where the commission reasonably suspects a pattern of customer...
• Section 394.25.
  (a) The commission may enforce the provisions of Sections 2102, 2103, 2104, 2105, 2107, 2108, and 2114 against electric service providers as if those electric service...
• Section 394.27.
  When a customer files a claim with an electrical corporation for damages to property resulting from the curtailment of electric service due to the failure...
• Section 394.3.
  To carry out essential elements of a sustainable and effective consumer protection program in connection with electric service providers offering electrical service to residential and...
• Section 394.4.
  Rules that implement the following minimum standards shall be adopted by the commission for electric service providers offering electrical services to residential and small commercial...
• Section 394.5.
  (a) Except for an electrical corporation as defined in Section 218, or a local publicly owned electric utility offering electrical service to residential and small commercial...
• Section 394.6.
  For purposes of this article, service territory of a local publicly owned electric utility means within the boundaries of its service territory as it existed...
• Section 394.7.
  (a) The commission shall maintain a list of residential and small commercial customers who do not wish to be solicited by telephone, by an electric corporation,...
• Section 394.8.
  Notwithstanding any other provision of this article, requirements placed on an electric service provider shall not apply to electrical services provided by a local publicly...
• Section 394.9.
  Unclaimed refunds ordered by the commission, and any accrued interest, may be used by the commission to fund additional consumer protection efforts.(Added by Stats. 1997,...
• Section 395.
  (a) In addition to any other right to revoke an offer, residential and small commercial customers of electrical service, as defined in subdivision (h) of Section...
• Section 396.
  (a) A consumer damaged by a violation of this article by an electric service provider is entitled to recover all of the following:(1) Actual damages.(2) The consumer’s reasonable...
• Section 396.5.
  The governing body of a community choice aggregator shall adopt a policy that expressly prohibits the dissemination by the community choice aggregator of any statement...

Last modified: October 22, 2018