California Public Utilities Code ARTICLE 2 - Customer and Subscriber Services

• Section 2881.
  (a) The commission shall design and implement a program to provide a telecommunications device capable of serving the needs of individuals who are deaf or hard...
• Section 2881.1.
  (a) In addition to the requirements of Section 2881, the commission shall design and implement a program to provide a telecommunications device capable of servicing the...
• Section 2881.2.
  (a) In addition to the requirements of Section 2881, the commission shall design and implement a program that shall provide for publicly available telecommunications devices capable...
• Section 2881.4.
  (a) The Legislature finds and declares all of the following:(1) Section 278 requires the commission to transfer to the Controller for deposit in the Deaf and Disabled...
• Section 2883.
  (a) (1) The Legislature finds and declares all of the following:(A) As originally enacted, Section 2883 required local telephone corporations to provide a residential telephone connection with no...
• Section 2884.
  (a) The commission shall, pursuant to its existing authority, by rule or order, establish procedures governing telephone corporation billing practices and operations to require every telephone...
• Section 2884.2.
  (a) Except as specified in subdivision (b), the billing and collection practices of a telephone corporation for services rendered to or for an information service that...
• Section 2884.5.
  Notwithstanding Section 2884, the commission shall require that telephone subscriber access to information services providing messages which constitute harmful matter, as defined in Section 313...
• Section 2884.6.
  (a) The commission shall require telephone corporations and providers of information-access telephone services to institute a method of handling subscriber complaints concerning these services, which shall...
• Section 2885.
  The commission shall, on or before July 1, 1987, determine the feasibility of requiring that, whenever a call is placed from a cellular telephone, the...
• Section 2885.6.
  (a) The commission shall require mobile telephony service, as defined in Section 224.4, carriers to provide the commission, within six months of the effective date of...
• Section 2886.
  (a) The commission shall require every telephone corporation furnishing mobile telephony service, as defined in Section 224.4, to establish a pricing system made available to subscribers...
• Section 2888.
  The commission shall pursue all available legal remedies to redraw intrastate inter-exchange, also known as local access and transport area, or LATA, boundaries for the...
• Section 2889.
  (a) An information provider engaged in furnishing any live, recorded, or recorded-interactive audio text through information access telephone service shall provide a (1) delayed timing of...
• Section 2889.2.
  No telephone corporation or provider of information-access telephone services shall charge the subscribing party for a call made to a telephone number with an “800”...
• Section 2889.3.
  (a) (1) Before a telephone corporation exits the business of providing interexchange services to all of its customers or to an entire class of its customers, the...
• Section 2889.4.
  (a) A local exchange service provider that offers and charges for pay per use features that do not require an access code to be dialed to...
• Section 2889.5.
  (a) No telephone corporation, or any person, firm, or corporation representing a telephone corporation, shall make any change or authorize a different telephone corporation to make...
• Section 2889.6.
  The commission shall, by rule or order, require all local exchange carriers to do both of the following:(a) Include in their telephone directory information concerning emergency...
• Section 2889.8.
  The commission periodically shall assess the reliability of the public telecommunications network and, if necessary, develop recommendations for improvement. The assessment shall include, but not...
• Section 2889.9.
  (a) No person or corporation shall misrepresent its association or affiliation with a telephone carrier when soliciting, inducing, or otherwise implementing the subscriber’s agreement to purchase...
• Section 2890.
  (a) A telephone bill may only contain charges for products or services, the purchase of which the subscriber has authorized.(b) When a person or corporation obtains a...
• Section 2890.1.
  The commission shall, on or before July 1, 2001, adopt any additional rules it determines to be necessary to implement the billing safeguards of Section...
• Section 2890.2.
  (a) A provider of mobile telephony services, as defined in Section 224.4, shall provide subscribers with a means by which a subscriber can obtain reasonably current...

Last modified: October 22, 2018