636.038 Complaint system; annual report.—
(1) Every prepaid limited health service organization must establish and maintain a complaint system providing reasonable procedures for resolving written complaints initiated by enrollees and providers. This section does not preclude an enrollee or a provider from filing a complaint with the department or office or limit the department’s or office’s ability to investigate such complaints.
(2) Every prepaid limited health service organization shall report annually to the department and office the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.
History.—s. 31, ch. 93-148; s. 2, ch. 98-156; s. 1536, ch. 2003-261.
Section: Previous 636.029 636.032 636.033 636.034 636.035 636.036 636.037 636.038 636.039 636.042 636.043 636.044 636.045 636.046 636.047 NextLast modified: September 23, 2016