(20 ILCS 5040/15)
Sec. 15. Committee responsibilities. The Committee shall carry out the following responsibilities:
(1) analyze the laws and regulations that establish
the respective agency hotlines;
(2) evaluate the respective agency phone systems to
determine necessary technology changes for a centralized hotline;
(3) gather information on the volume of calls
received by each agency;
(4) determine the exact process by which a call is
screened to ascertain where it should be directed; and
(5) establish the manner in which the confidentiality
of all complainant identities will be protected for purposes of any dissemination of records or other information outside agency personnel.
(Source: P.A. 98-49, eff. 7-1-13.)
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Last modified: February 18, 2015