(225 ILCS 425/10) (from Ch. 111, par. 2035)
(Section scheduled to be repealed on January 1, 2016)
Sec. 10. Complaints. Upon receipt of a consumer complaint alleging violation of this Act by a collection agency, the Department may require a written complaint on forms provided by the Department. The form shall identify the collection agency and provide for the complainant's summary of the nature of the alleged violation and the facts that allegedly support the complaint. The form shall include a provision for the complainant to attest that the allegation therein made is true. The statement shall be in the following form. "I declare under penalty of perjury that the above statements are true and accurate. I hereby authorize the Department of Professional Regulation to make further inquiries to verify this statement. I understand that the contents of this complaint shall be forwarded to the business or person the complaint is directed against. I authorize the collection agency to disclose any information in my file to the Department of Professional Regulation." Upon receipt of the complaint form, the Department shall furnish a copy of the complaint to the accused collection agency. The Department may demand all agency records concerning the complaint. The Director may order an investigation to determine the validity of the complaint. However, an investigation shall not be ordered by the Director unless a written complaint has been received from the consumer. All communications and investigations pertaining to a complaint other than a complaint alleging criminal activity shall be conducted with the knowledge of a proprietor, partner, or corporate officer of the collection agency, or his or her designee.
(Source: P.A. 89-387, eff. 1-1-96.)
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Last modified: February 18, 2015