Sec. 305b.
A provider of any telecommunication service shall do all of the following:
(a) Upon request, provide each customer a clear and simple explanation of the terms and conditions of the services purchased by the customer including, but not limited to, a statement of all fees, charges, and taxes that will be included in the customer's monthly bill.
(b) The statement required under subdivision (a) shall include a good faith estimate by the provider of the actual monthly cost that the customer will be required to pay if the service is purchased.
(c) Comply with all federal and state requirements regarding truth in billing, E 9-1-1 services, and basic local exchange service.
(d) If E 9-1-1 service is not available to the customer, ensure that the customer has an alternative means to reach emergency service responders.
History: Add. 2005, Act 235, Imd. Eff. Nov. 22, 2005 ;-- Am. 2011, Act 58, Imd. Eff. June 14, 2011
Last modified: October 10, 2016