New York Executive Law Section 523-E - Access to the office of the ombudsman.

  523-e.  Access to the office of the ombudsman. 1. The office of the
  ombudsman shall create  and  disseminate  materials  for  all  youth  in
  facilities operated by the office detailing the services that the office
  of the ombudsman can offer such youth and how such youth can contact the
  office of the ombudsman.
2.  All  youth  residing in a facility operated by the office shall be
  permitted reasonable access to a telephone to make a toll free  call  to
  the  office  of the ombudsman upon the youth's request. Such youth shall
  be permitted to  complete  any  phone  calls  with  the  office  of  the
  ombudsman  in  a  manner  which  reasonably  assures  that  the  youth's
  conversations with an ombudsman are private. Any calls placed by a youth
  to the office of the ombudsman shall not  count  against  any  limit  on
  phone calls placed on the youth pursuant to the rules of the facility in
  which he or she resides.

Last modified: February 3, 2019