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TMC's employees checked in guests, received deposits, and
issued keys. They responded to maintenance calls and made any
necessary repairs. TMC's employees opened, closed, and cleaned
the pool, hot tub, and pool house on a daily basis. They also
maintained Bluefin Bay's tennis courts and exercise room. In the
winters, TMC's employees plowed the parking lots and shoveled,
salted, and sanded the walkways.
TMC's employees collected payments from guests and checked
them out of the unit. They cleaned and inspected the unit after
guests departed. The cleaning activity included cleaning the
interior of the unit and laundering the linens and towels.
TMC's employees maintained daily books and records
reflecting the collected rents and fees owed by petitioners.
They issued monthly and annual reports to petitioners reflecting
the rental activity, owner charges, and TMC's share of the gross
rentals.
Petitioners' duties under the management contract included
providing TMC with a schedule of their intended personal use,
maintaining adequate insurance on their unit, and complying with
certain "Interior Quality Standards".
TMC made detailed inspections of petitioners' unit at least
annually and compiled lists of mandatory repairs and items which
needed to be replaced in order to satisfy the Interior Quality
Standards. Petitioners were given the choice to personally make
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Last modified: May 25, 2011