Sec. 12.108. CONSUMER INFORMATION AND COMPLAINTS. (a) The banking commissioner shall:
(1) prepare information of consumer interest describing:
(A) the regulatory functions of the department; and
(B) the department's procedures by which consumer complaints are filed with and resolved by the department; and
(2) make the information available to the public and appropriate state agencies.
(b) The department shall maintain a file on each written complaint filed with the department. The file must include:
(1) the name of the person who filed the complaint;
(2) the date the complaint is received by the department;
(3) the subject matter of the complaint;
(4) the name of each person contacted in relation to the complaint;
(5) a summary of the results of the review or investigation of the complaint; and
(6) an explanation of the reason the file was closed.
(c) The department shall provide to the person filing the complaint and to each person who is a subject of the complaint a written summary of the department's policies and procedures relating to complaint investigation and resolution.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 699, Sec. 2, eff. Sept. 1, 2001.
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