Texas Insurance Code § 1305.402 Complaint Initiation And Initial Response; Deadlines For Response And Resolution

Sec. 1305.402. COMPLAINT INITIATION AND INITIAL RESPONSE; DEADLINES FOR RESPONSE AND RESOLUTION. (a) If a complainant notifies a network of a complaint, the network, not later than the seventh calendar day after the date the network receives the complaint, shall respond to the complainant, acknowledging the date of receipt of the complaint and providing a description of the network's complaint procedures and deadlines.

(b) The network shall investigate and resolve a complaint not later than the 30th calendar day after the date the network receives the complaint.

Added by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 4.02, eff. September 1, 2005.

Section: Previous  1305.304  1305.351  1305.353  1305.354  1305.355  1305.356  1305.401  1305.402  1305.403  1305.404  1305.405  1305.451  1305.501  1305.502  1305.503  Next

Last modified: September 28, 2016