Sec. 202.202. COMPLAINTS. (a) The board by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board. The board may provide for that notification:
(1) on each registration form, application, brochure, or written contract for services of a person regulated under this chapter;
(2) on a sign prominently displayed in the place of business of each person regulated by the board; or
(3) in a bill for service provided by a person regulated by the board.
(b) The board shall list with its regular telephone number any toll-free telephone number established under other state law that may be called to present a complaint about a health professional.
(c) The board shall make information available describing its procedures for complaint investigation and resolution.
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by:
Acts 2005, 79th Leg., Ch. 26 (S.B. 402), Sec. 12, eff. September 1, 2005.
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