Sec. 501.203. INFORMATION ABOUT COMPLAINT ACTIONS. (a) The board shall maintain a system to promptly and efficiently act on complaints filed with the board. The board shall maintain information about parties to a complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and the disposition of the complaint.
(b) The board shall make information available describing its procedures for complaint investigation and resolution.
(c) The board shall periodically notify the complaint parties of the status of the complaint until final disposition.
(d) The board shall analyze complaints filed with the board to identify any trends or issues related to certain violations, including:
(1) the reason for each complaint;
(2) how each complaint was resolved; and
(3) the subject matter of each complaint that was not within the jurisdiction of the board and how the board responded to the complaint.
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by:
Acts 2005, 79th Leg., Ch. 143 (H.B. 1015), Sec. 12, eff. September 1, 2005.
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