Sec. 901.163. STATISTICAL ANALYSIS OF COMPLAINTS. (a) The board shall develop and maintain a system for tracking a complaint filed with the board against a person who holds a license or firm license.
(b) At the time the board files an annual report under Section 901.164, the board shall also report a statistical analysis of the disciplinary actions taken by the board during the preceding year. The report must contain a statistical analysis of:
(1) the number of complaints received;
(2) the number of complaints resolved and the manner in which they were resolved;
(3) a categorization of complaints received and the number of complaints in each category;
(4) the average length of time required to resolve a complaint for each category of complaints; and
(5) other information the board determines necessary.
(c) If the board does not receive any complaint in a category during a reporting period, the board shall report that a complaint was not received in that category.
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999. Amended by Acts 2001, 77th Leg., ch. 1497, Sec. 11, eff. Sept. 1, 2001.
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