Appeal No. 95-0340
Application 07/771,685
Appellants argue on page 5 of the brief that the Examiner's
assertion that column 28, lines 1-10, of Riskin suggests the
temporary over-ride of a user destination within the data base is
misguided in that the cited passage only teaches that if a
certain user (a distributor) is not reachable at their
corresponding user destination, the system can continue to route
the caller to another user (another distributor) until a
connection is made. Appellants argue that because Riskin is only
concerned with specifying one user destination for each user, it
is not obvious that one would even want to temporarily replace a
user destination, let alone retain any temporarily replaced
elements.
Upon a closer reading, we find that Riskin teaches a
telephone system that automatically connects a potential customer
with a nearby dealer who can provide the goods or services
desired by the potential customer. The potential customer dials
an "800" number which includes digits which uniquely identify the
product or services desired. The system identifies the telephone
number of the potential customer and a computer routes the call
to a dealer in the general vicinity of the potential customer.
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Last modified: November 3, 2007