Appeal No. 1998-0946
Application No. 08/365,269
The invention pertains to updating computer programs as
remote locations. More specifically, a customer at a remote
location from a central site can request a software service
from a software maintenance facility at the central site and
receive therefrom updated, executable software through a local
software interface front-end that permits the remote customer
to specify a range of optional service incorporation
instructions, including service research, requesting service,
applying service, providing fixes, and installing serviced
products or fixes at the remote location.
Representative independent claim 1 is reproduced as
follows:
1. A method of applying service to a computer program
that is to be executed at a remote location connected to a
central computer site of a computer network, the method
comprising the steps of:
interactively receiving a request for a computer program
service from a customer at a remote location interface with
optional service incorporation instructions of the remote
location customer;
providing the received request for service over the
computer network to a service facility at the central computer
site;
determining the components of the requested service at
the central computer site; and
2
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