Appeal No. 2001-1205
Application No. 08/729,362
program is collected at the user’s computer system and when the user requests
assistance from a person using a second computer system, a communication link is
established between the first and second computer systems, based upon an application
identifier of the collected information, and the collected information is automatically
transmitted to the second computer system.
Representative independent claim 1 is reproduced as follows:
1. A method for providing assistance for an application program,
comprising the steps of:
(a) running a first instance of said application program on a first
computer system used by a user;
(b) collecting at said first computer system, information associated
with said application program including an application identifier for said
application program;
(c) requesting at said first computer system assistance from a
person;
(d) establishing, based upon said application identifier of said
collected information, a communication link between said first computer
system used by said user and a second computer system used by said
person in response to said requesting step; and
(e) transmitting said collected information automatically to said
second computer system used by said person via said communication
link in response to said requesting step.
2
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