Appeal No. 2001-1205
Application No. 08/729,362
The examiner relies on the following references:
Dudzik et al. [Dudzik] 5,581,684 Dec. 03, 1996
(filed Aug. 09, 1994)
Bateman et al. [Bateman] 5,884,032 Mar. 16, 1999
(filed Sep. 25, 1995)
Claims 1, 2, 5, 6, 8, 18, 20 and 23-26 stand rejected under 35 U.S.C. § 103 as
unpatentable over Dudzik in view of Bateman.
Reference is made to the brief and answer for the respective positions of
appellants and the examiner.
OPINION
The examiner contends that Dudzik discloses a system for providing assistance
for an application program but does not describe a network-based help system. The
examiner further contends that Bateman teaches a system for providing assistance to a
user at a first computer system, wherein information is collected at a first computer
system, a request is made for assistance from a person at a second computer system,
and a communication link is established between the first computer system and the
second computer system based upon an identifier (URL).
The examiner concludes that it would have been obvious to modify the stand
alone application program help system of Dudzik with the interactive network-based
help system of Bateman, whereby the transmitted identifier named the application
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