Appeal No. 2003-0006
Application No. 09/099,546
system of the transaction establishment, pagers associated with
various individuals are located utilizing signal strength
information determined from responses to query messages addressed
to the pagers. An appropriate individual is chosen to respond to
the problem and a message containing the location of the problem is
sent to the pager carried by the chosen individual to alert the
individual to respond to the problem.
Claim 1 is illustrative of the invention and reads as follows:
1. A method of dispatching an individual in a transaction
establishment comprising the steps of:
(a) receiving a message indicative of a problem in the
transaction establishment;
(b) recording a location of the problem from the message;
(c) locating pagers carried by the individual and other
individuals in the transaction establishment by an electronic price
label system including the substeps of
(c-1) transmitting a query message addressed to the pagers;
(c-2) sending responses to the query message by the pagers;
(c-3) receiving the responses by a plurality of receivers; and
(c-4) determining locations of the pagers using signal
strength information determined from the responses;
(d) choosing the individual to respond to the problem based
upon the locations of the pagers; and
(e) sending a message containing the location of the problem
to the pager carried by the individual to alert the individual to
respond to the problem by the electronic price label system.
2
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